It tells me nothing. While I admit I have rarely e-mailed "support," I found much more success with phone support than e-mail.
On 12/17/2016 9:35 PM, brice Mijares via Talk wrote: > I been a window eyes user since the 90's and earlier this week I sent > support a question and still haven't heard back from them. What does > this tell you? > > On 12/17/2016 6:08 PM, Jim via Talk wrote: >> Hi there FOLKS! >> >> Well I seem to have addressed this issue just a few days ago, as far as >> I know Window-Eyes is going no where in the near or intermediate >> future. I really cannot say as much for the long run. I called about >> obtaining a new LTO and they are still selling them and plan to for the >> future as far as that goes. So Please do not start this BS about >> Window-Eyes being dead again. That, I can say I would GREATLY >> APPRECIATE!. <KF8LT><Jim Wohlgamuth> >> >> >> On 17-Dec-16 20:27, Dave via Talk wrote: >>> Veronica, for me it is more of a personal thing. JAWS does a very good >>> job at reading screens, and in some cases it does a better job than >>> Window Eyes. >>> >>> But, JAWS in my experience has very poor Support for its program, and >>> they always want Money Money Money for their latest and greatest >>> upgrade, >>> and sometimes their latest upgrade is more like an Update, andcx isn't >>> all that much better than what you had bfore you spend an extra $200. >>> Then >>> they put a Copywrite protection on their program so an owner has trouble >>> installing on more than one or two Systems. >>> >>> And JAWS always seemed to be just a bit Buggy, and I hate it when I >>> loose speech, and I cannot tell if it was Window Eyes or something else >>> in my system that caused the system lock up. >>> >>> I am Joking, but I do understand that Blind people are all Thieves and >>> we would steal the Copper Penny's covering our dear Grandmother's eyes, >>> as she awaits her funeral, if we only could find her without someone >>> taking our hand and leading us up to the old girl. >>> >>> Of course JAWS selling their program for over $1000 has nothing to do >>> with the desperation of many who are Blind. >>> Here is something to think about- >>> I am going to go out to the Computer Store tonight, and Purchase a Quad >>> Core 3.4 I5 System with 16 GB of RAM, and a 750 GB Hard Drive, for >>> $250. >>> >>> We have a store here called Re-PC that takes in used systems, tests them >>> and puts them up for sale. >>> So I can buy a used system for $250, and I think the Pro edition of JAWS >>> is over $1200, maybe someone here can correct this figure. >>> >>> When the Screen Reader costs four or almost five times as much as the >>> computer it will run upon, guess I have a problem with that. >>> >>> And I know JAWS is a Company that is to make a profit for the owners, >>> and making a healthy profit is something I have no problem with a >>> Company doing. But there is the Greed factor that tends to raise its >>> uglyhead, and that is when a Company will charge what they believe the >>> Market will bare. And with most program sales getting paid for by our >>> Government, the same government that will pay $600 for a Toilet Seat, >>> why not charge Uncle SAM $1200 for a screen Reader program? After >>> all, >>> Uncle SAM is good for it, even though few people who are Blind can >>> afford it, with most living on minimum wage jobs, or some level of >>> Social Security. >>> >>> JAWS as a program, does many things right, and even better than Window >>> Eyes, in some cases. >>> >>> I just never liked their method of doing business, or how they >>> interacted with their customers. >>> >>> I stayed with GW Micro largely because they were a great group of people >>> to work and deal with when you needed to do so. From the days of DOS to >>> just before the purchasing of GW Micro by A I Squared I felt their >>> customer service and program support was very very good. And there were >>> times when the guys could not fix what ever my issue was at the time. >>> But, they didn't just ignore my situation, or mock me for having a >>> problem. >>> >>> I almost always found Window Eyes to be a very reliable program, and so >>> when I did have those times when my system would freeze or lock up, I >>> was prone to think it was Internet Exploder, or some other program, >>> including Windows Itself to be the culprit before I considered the >>> Screen Reader. That is the very high level of reliability I came to >>> expect from GW Micro, because that is what they produced for years. >>> >>> Today, I do not have the same degree of Faith in those who run GW Micro. >>> And I do not know if this is only because some of the old staff are now >>> gone, and those replacing them are not quite as good, or if what I sense >>> is the hand of the Parent Company influencing how those who still work >>> at GW Micro do their jobs. And now that A I Squared has been swallowed >>> by the Parent Company of JAWS, there is even a greater distance theTop >>> decision makers have from the every day user of Window Eyes. So it >>> takes longer and longer to fix problems, or to make alterations to >>> Window Eyes etc. >>> >>> Personally, I need a powerful Screen Reader. I use NVDA on occasion, >>> but it is not powerful enough to do everything I need from a Screen >>> Reader. There may come a Day when I must buy my own copy of JAWS. I >>> won't like it, but if they are the only Game in town, then what choice >>> do I have? I will reluctantly make my purchase. >>> >>> Grumpy Dave >>> >>> >>> >>> >>> >>> >>> >>> _______________________________________________ >>> Any views or opinions presented in this email are solely those of the >>> author and do not necessarily represent those of Ai Squared. >>> >>> For membership options, visit >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/wohlggie%40gmail.com. >>> >>> >>> For subscription options, visit >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>> List archives can be found at >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bricemijares%40att.net. >> >> >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/nicksarames%40msn.com. > > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > . > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
