Have you rebooted the computers. I find this sometime fixes unexplainable 
problem.
  ----- Original Message ----- 
  From: Nick Sarames via Talk 
  To: Support ; Window-Eyes Discussion List 
  Sent: Wednesday, March 1, 2017 5:05 AM
  Subject: Re: Windows Eyes 9.5.4.0 - Desktop icons not read.


  I don't know if this will help, but I press windows/d when I want to go 
  to my desktop.

  On 3/1/2017 4:32 AM, Support via Talk wrote:
  > Hi
  > I recently ran into the following problem.
  > On some of my computers in the classroom WE has stopped reading the desktop 
icons.
  > It does however read the tooltips.
  > I don't know if this is just a setting that some of the students have 
managed to change or a bug related to a display driver or something else.
  > All the computers in the classroom are the same, and it is only happening 
on some of them so I suspect a setting change or hotkey.
  > Hope you can assist.
  > Thanks
  > Support for South African National council for the blind.
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