Wednesday, November 03, 1999
Hello Steve,
Tuesday, Tuesday, November 02, 1999, you wrote:
>> clueless user with one about the clueless support person.
Steve> I seriously doubt that. The office I was in. 10 techs. We'd get 10-12
Steve> calls a *week* from people who had an incorrect password, cussing us out,
Steve> because their *CAPSLOCK KEY WAS ON*. That was at a small ISP. Capslock key.
Steve> Think loooooong and hard before replying to that one because we stopped
Steve> counting after a while once our curiosity was satisfied.
Water or something like that in a keyboard also does miracles to
typing... All characters were like control + key....
Or sprite/sticky stuff, you can get autotyping effects(g)
On the other hand I am now stuck with a customer whose password when I
set it up was 9 characters long (my mistake) but the silly person who
wrote the modification script only allows 8 so I cannot change it and
neither can he... So we need to reset it!
OR where the isp on setup doesnt check on legal USA characters while
customer runs German / Scandinavian windows and ends up being setup
but the Linux server hasnt got a clue what his name is...
Or internet setup kits supposedly fool proof which insist to install a
modified IE on the system (which cannot be used for anything else
unless you delete the signup directory etc from wherevever the damned
thing stuck it, happily overwriting other language versions...
if our local isp's kit gets used, you get ip numbers which are
guaranteed useless, probably for Bangkok like the phone number but
not doing much good for anywhere else. AND rewriting network settings
becauses as ISP 3 years ago they messed up so you have to specify
domains as otherwise nobody knows who you are. And reverse lookups not
working so that if I go irc where I was an operator on a server,
nobody knows who you are...
Not just here either, I had a lady who had webTV in Belgium and
essentially they stuck any possible protocol in and in such a way you
got never get on the web with a normal account unless you threw that stuff
out.
After which the fax didnt work (started working again of its own free
will when she got home so a reformat was postponed...)
Steve> Inept techs didn't last long there. Inept customers just kept on coming.
ofcourse, but as in my case, it can also be profitable as customers
will pay to get those things sorted out. As long as they see you
honstesly help them and try to prevent reoccurence.
But for that, support over a phone doesnt work!
Best regards,
tracer
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