Wednesday, November 03, 1999
Hello Paula,
Tuesday, Tuesday, November 02, 1999, you wrote:
Paula> On Monday, November 01, 1999, tracer wrote:
Paula>>> Thanks for your offer of help, though.
>> No problem, just intrigued, were they running NT4 or NT5???
>> It has some very lousy driver support for some printers...
Paula> The printer is HP's top of the line network laser, the 8000. The network
Paula> runs on Netware 5.x. The desktops run WIN95. The source of the printing
Paula> problems, however, probably originates with the office suite, Corel.
Paula> WordPerfect and HP printers have a long history of not getting along
Paula> real well, although I've found that HP printers, especially their
Paula> drivers, are not what they used to be. (I'm the disgruntled personal
Paula> owner of the notorious HP5L ($500), which has also colored my views.)
Paula> The irony is that an HP4000, purchased for half the cost of the 8000,
Paula> works beautifully using the 6E drivers.
I thought you were somewhere personally involved(g)
Ok thanks...
I will have a look. I seem to remember some driver problems but I
thought that was under one of the NT5 versions...
We have these printers around here but almost nobody uses Wordperfect.
It tends to mess up Outlook and thats used by a lot of people..
>> Besides, its always useful to know what doesnt work as nothing is more
>> frustrating to tell a customer it will all work and then it doesnt..
>> After all guess who gets blamed!
Paula> Yup. :) BTW, you often advocate buying from local shops. Just have to
Paula> say that I bought my first 3 computers for home from local shops,
Paula> largely for the reasons you cite. Each shop had been in business for a
Paula> number of years and seemed well-established. Each was out of business
Paula> before the warranties had even expired. Then, I bought my current
Paula> computer for home direct from a smaller company, but one that had also
Paula> been around for a good number of years, as measured in the computer
Paula> world. They also closed the doors, with no forwarding address, before
Paula> the warranty had expired. (Love the computer, though.) My next computer
Paula> I'll buy from whoever gives me the configuration I want for the best
Paula> price with no expectation that the company is going to outlive the
Paula> warranty. <VBG>
Ok, lets modify that, a local shop where you know that the people
working there arent disapearing.
The Building doesnt make the support.
Its those engineers working there.
You think they stop helping their old customers if they shut down and
loose a job???
Especially if paid??
Thats another reason I said get to know the support guys....
Closing down, correct, it happens a lot; we just lost a local
competitor as well but it was obvious for a long time it was
happening.
I tell all my customers here, as long
as your hardware came in via a normal way (ie its replacable
officially if it dies with whoever imported it legally) I donot mind
sending some piece of broken equipment back for guarantee as long as
they pay the cost of transport.
The easiest way to pick up customers from a defunct place is to at
least give them a limited hardware guarantee... It doesnt cost us one
cent.
Also it should be realised that thinning out of computer shops I have
seen for years. In every country it becomes a boom and then they start
disapearing.
Next time you buy a pc, donot buy a brand name PC,buy one made out of
brandnames as you will find that with brand name motherboards/video cards you can get
replacement/upgrades anywhere. You hardly ever need the original shop
as long as the main STANDARD PARTS have guarantee and you know the importer is
in the country where you are...
And in the worst case you replace the dud part. Anywhere...
No idea if you live remote or not, but anyone can build a pc. I had
our secretary doing it....She liked it!
And if support is far away, you need to be able to part yourself.
All it is is a matter of that first time....(g)
Best regards,
tracer
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