On Sunday, January 06, 2002 , Jan Rifkinson wrote the
following in regards to: [Keyboard navigation]

Clarifications:

1. TB is a great product. I use it every day and some of my
customers too.

2. The #1 downfall of TB is the documentation or the lack of
it. On regular basis my customers have to fight TB to get it
do what they need, then somewhere on the list somebody
mentions:

...but that's build-in... just use Ctrl-Shift-Alt....

3. I could have sold quite a few more, if there were some
decent help files.

4. I could have sold a lot more, if there were some great
help files.

+--------------
JR> Hello Joe.

JR> At 3:55 PM on Saturday, January 05, 2002 you wrote the
JR> following in regards to my comments to Syv on the
JR> posted subject 'Keyboard navigation':

syv>>>> These are the kind of things that make sure that
syv>>>> TB is not commercial success!

Jan>>> Just curious: how do you conclude this is a fact?

Joe>> I think this falls into the realm of common sense,
Joe>> Jan.

JR>   I've been following the philosophical discussion on
JR>   common sense that you've been having with Thomas
JR>   which emanated from my question -- very interesting.
  
JR>   This whole branch probably belongs on TBOT, but
JR>   anyway, I just wanted to jump back in here for a
JR>   moment to say that the real question I was asking was
JR>   how Syv had determined for an absolute *fact* that
JR>   TB! was not a Cx success. After all, what Microsoft
JR>   or Syv (or anyone -- I'm not picking on you, Syv)
JR>   considers a Cx success is not necessary the
JR>   benchmark.

JR>   Personally I think TB! is already a success because
JR>   its here, it works better than all/most email clients
JR>   currently on the market & has so many devoted users
JR>   even tho it has limited resources for advertising &
JR>   marketing. Can it use more users? Sure. Will it get
JR>   them? Probably... as we all proselytize the world to
JR>   The Bat.

JR>   In addition, I would imagine you'd agree that success
JR>   can change with age. What one considers a success @
JR>   20 yrs of age can be very different from what one
JR>   considers a success @ 60 yrs of age. That's called
JR>   perspective.

JR>   However, I hope for the sake of RitLabs that TB! is
JR>   at least successful enough presently to keep the
JR>   RITLab families in food, clothing & under a heated
JR>   roof besides providing the fellows the freedom to
JR>   continue TB's march towards the ultimate success that
JR>   Svy & others think it can achieve.

JR>   Oh, & BTW, I certainly agree that easier makes for
JR>   more popular. OE fits that description, doesn't it?
JR>   :-)


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