Bryan Anderson wrote:

BA> But....what has happened? I buy the software, install it and sign
BA> up to the mailing list only to discover dissent in the
BA> ranks....what is the score with the licence and why are so many
BA> people unhapy with the new version?

I think there's a feeling that a lot of features were promised for
2.x.  With the sudden announcement of 3.0 before these features were
fully implemented folks feel they are being forced to pay again for
features they already paid for.  And, it's easy to argue that the
major version bump and upgrade fees were purely a marketing move,
unwarranted by the feature set.

There's also been growing dissatisfaction on the beta list with
Ritlabs' development process.  They appear to ignore existing bugs to
implement new features.  Also, the releases, both beta and official,
are getting sloppy.

BA> Have I made a guff in deciding to stay away from Outlook and stay
BA> with/invest in The Bat!?

It depends.  Go into it with your eyes open and you'll probably be OK.
As I see it, the good stuff is:

It's a powerful product.  Spend some time learning to use it, and it
will pay off.

It's pretty safe.  It does its own HTML rendering, refusing to
download external images or execute code.  It'll work hard to prevent
you from launching an attached virus.

Good support from these lists.  This is a great community; treasure
it.

The bad stuff:

The company has a history of poor customer relations.  The 3.0 fiasco
is pretty much a repeat of 2.0 a year ago.

Really bad documentation.  It's obviously not a priority, and it'll
make you glad these lists exist.

Sloppy development.  IMO their betas are really alphas, and their
releases are betas.  What is being pitched as 3.0 is arguably 2.13
beta 10.  In fact, I think the 3.0 release version had *no* external
testing before release.  Don't upgrade as soon as you see a new
release.  Monitor the lists and learn from the experience of the early
adopters.

I've tried to be fair here, but to give you some idea of where I'm
coming from I'm one of the people who was really pissed about the 3.0
release.  I went ahead and paid for it, but in retrospect feel pretty
sick about it.

Final advice: pay for features, not promises.

-- 
George

Using The Rat! 3.0 on Windows XP Pro 5.1, Build 2600, Service Pack 1.


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Current version is 3.00.00 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

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