Arghh!!! I am thoroughly disgusted with the support provided by RITLABS. More specifically, the lack of support. I have paid for two Pro/Business licenses.
I opened a trouble ticket on 12th November at critical status as I was unable to use The Bat. No response. I posted a follow up message on 29th November asking for an update. No response. The problem seems to be assigned to someone (Alexander Leschinsky) but nothing happens! I have done a complete rebuild and have managed to get The Bat working properly again. I had really hoped to avoid doing a rebuild. I have chosen not to close the ticket but to update the information and request some kind of response. Who exactly are RITLABS? Is it a real business? Is it a virtual organisation or do they have actual offices? I have used small software houses for software for years and have registered a wide range of software. I never seen a total lack of response like this before. I really like The Bat but I cannot possibly recommend it under these circumstances. (A shame as I am a Management Consultant for a major consultancy firm focused on the SMB section and am often asked for advice on email packages). -- Stuart ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
