I agree that the support on this mail list is absolutely excellent. I just do 
not think it appropriate for a software developer to take money for a 
business/pro version and not provide some degree of support without depending 
on unpaid volunteers. Some response (even, "I dunno Gov, have you tried 
rebuilding your PC, never seen this before") within a week would have been 
unpalatable but at least I would have known where I stood. The complete lack of 
response is ignorant, rude and unprofessional.

As another pointed out, for a commercial operation, depending on volunteer 
support would be challenging to opt for. Hence why so many people make money 
selling support on the likes of linux.

-- 
Stuart


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