I usually read up on whatever is available before going to a SME. This may include reading internal documentation or surfing the internet for more information about a particular technology (RFID and wireless networking in my case). Then I'm armed with terminology and questions that I may not have had earlier.
Then when I approach the SME, I can say, "Do you have a minute? Here's how I understand xyz. Am I right? Am I missing anything obvious? Can you tell me anything else that I need to know?" That approach usually gets them talking, even if they're in the process of running off again. At the very least, they can understand why I need a little of their time, and they usually suggest a better time to talk. I've found that being a little silly can break the ice with SMEs who seem to be extremely busy. "Ah, there you are. My stalking has paid off!" Or ask how their kids are doing (especially with people who have new babies--they love to tell you about them!). Get them to smile or relax whenever you can, and they tend to be more helpful. Donna - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email. _______________________________________________ Interested in Interactive 3D Documentation? Get the scoop at http://www.doc-u-motion.com Your 3D Documentation Community. _______________________________________________ Technical Communication Professionals To post a message to the list, send an email to [email protected] To find out more about the list, including archives and your account options, visit http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com If you need assistance with the list, write to [EMAIL PROTECTED]
