They can be useful for training, but once familiar with the product servicepeople will ignore them. Keep them brief, don't make them a hugely prominent part of the manual (appendices are good places for them) and don't let them become so detailed that it is possible for a competitor to reverse-engineer the product from them.
Gene Kim-Eng ----- Original Message ----- From: "Johnson, Joyce" <[EMAIL PROTECTED]> > Does anyone in this group write service manuals? > > The company I work for sells automated pharmacy dispensing devices. My > group is charged with the documentation, including service manuals. We > are currently discussing the pros and cons of including theories of > operation in the service manuals, and I am eager to hear your opinion. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
