I am and have been a member of the STC for YEARS. I tried to get on their main site today (www.stc.org) only to find I did not know what my password is/was. I selected the option to send me my login information and got an html message that an error had occurred. So, then I selected the option to reset my password and I got a message that the password has been reset, and email will be sent to me, and to change the password after I login. Fine and dandy. Email never came and we're going on four hours now.
I sent a message through their website, explaining what I was trying to do, and my frustration. I received a response that explained how certain functions weren't working, blah, blah, blah, and that they were changing to a new association management system, etc. Lots of excuses, but no answers. I am just supposed to say "oh well, I pay all this money each year, but I guess I can't access the site" and just shut up and go away? Should I cancel my membership? The cost of membership is a tad high just to get 4 magazines a year and no other benefit. If a user sent me an email explaining how they could not open a PDF file from my company, should I just respond, "yeah, I know - those PDFs have problems" and leave it at that? That's the equivalent of the response I got. Sorry this is off-topic (I did warn in the subject line). I feel better for having vented. Suzette Leeming Stouffville, ON PS - If I made any typos or grammatical errors, get over it. I will. -- Please consider the environment before printing this e-mail Need affordable web hosting? I recommend 1 & 1 - that's where I'm hosted! http://www.1and1.com/?k_id=6815038 ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
