I'm not sure that the STC site is a reason to join or quit. FWIW, before I quit STC - for what I believe were very justifiable reasons (having to do with a pathetic three-tiered structure that was incredibly discrimminatory...and yes, it's been fixed, but too late for me to care; for the fact that it is US-centric and all but ignored the needs of its international membership...and yes, it's improved, but too late for me to care; etc. etc.) but way back then, I had a similar issue - clicked the remind password option and did get it. I think you just have to be patient and you'll get the reminder.
Not the greatest of answers, but I don't think anything on the site (or the magazines) justifies joining or not joining). P Paula R. Stern WritePoint Ltd. www.writepoint.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gordon McLean Sent: Thursday, November 08, 2007 11:30 AM To: 'Suzette Leeming'; 'TCP List' Subject: Re: [TCP] OT Vent re: STC So you paid all that money and didn't store your username and password somewhere? Yes the reminder functionality should work but, to be frank, you shouldn't rely on it. It seems to be the done thing these days though. Not excusing poor support though, but there are equal parts blame here (I know you are angry, this is not an attack on you) Gordon -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Suzette Leeming Sent: 07 November 2007 19:48 To: TCP List Subject: [TCP] OT Vent re: STC I am and have been a member of the STC for YEARS. I tried to get on their main site today (www.stc.org) only to find I did not know what my password is/was. I selected the option to send me my login information and got an html message that an error had occurred. So, then I selected the option to reset my password and I got a message that the password has been reset, and email will be sent to me, and to change the password after I login. Fine and dandy. Email never came and we're going on four hours now. I sent a message through their website, explaining what I was trying to do, and my frustration. I received a response that explained how certain functions weren't working, blah, blah, blah, and that they were changing to a new association management system, etc. Lots of excuses, but no answers. I am just supposed to say "oh well, I pay all this money each year, but I guess I can't access the site" and just shut up and go away? Should I cancel my membership? The cost of membership is a tad high just to get 4 magazines a year and no other benefit. If a user sent me an email explaining how they could not open a PDF file from my company, should I just respond, "yeah, I know - those PDFs have problems" and leave it at that? That's the equivalent of the response I got. Sorry this is off-topic (I did warn in the subject line). I feel better for having vented. Suzette Leeming Stouffville, ON PS - If I made any typos or grammatical errors, get over it. I will. -- Please consider the environment before printing this e-mail Need affordable web hosting? I recommend 1 & 1 - that's where I'm hosted! http://www.1and1.com/?k_id=6815038 ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. 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