It seems to me the main issue is that a signficant number but a few 
students express an undue sense of entitlement in these email - and in 
person. Things such as I have a right to take the test when it is 
convenient to me, I am the consumer and the consumer is always right, 
etc. My expereince is that this new attitude began sometime in the 1980s 
Reagan era, way before email. It may be more prevalent now, and email - 
prone as it is to impulsive statements - may worsen it because students 
are less likely to edit themselves before writing/speaking.

Richard Butsch
Professor of Sociology


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