I have had several moments like this in the past few days.
Teacher: "My files aren't on the server."
Me: "That is because the server crashed and we are in the process of
recovering the files and putting them on the temporary server as I
stated in the email that you received yesterday."
Teacher: "But when I log in as you instructed on the temporary server I
still can't see my files."
Me: "That is because they have not been recovered and copied to the
temporary server. We are working on it now."
Teacher: "When will you be done?"
Me: "I will be done a whole lot faster if you would quit calling every 5
minutes."
Oh how I wish that I could actually say that last line.............
"RING!!!"
Another teacher - same question.
Nancy Sullivan wrote:
First day of school for us yesterday…this was one of my head-desk moments.
Lab supervisor: The computers in the lab won’t work.
Me: What specifically is wrong with them?
Lab supervisor: Well, there is some sort of installer running. (He
knows this because there is a big graphic on the screen that says
“STOP: Technical Services is installing software on this machine. Do
not turn it off or restart. When the installer is finished, the
computer will restart automatically.”)
Me: That would be the installer that is putting your new software on
the machines.
Lab supervisor: But we need to use the computers.
Me: Why do you need to use the computers?
Lab supervisor: We need to use the new software.
Me: That is what is being installed on the computer now. The new
software won’t be on the machines until the installer finishes.
Lab supervisor: OK.
Ten minutes later…
Lab supervisor: The computers still aren’t working.
Me: Is the installer still running?
Lab supervisor: Yes.
Me: Your new software (CAD program and simulator) does take quite a
while to load.
Lab supervisor: Well, I thought it would be quicker if I just
restarted the computers.
Me: WHAT?!?!
Lab supervisor: I restarted the computers. I thought that would fix
the problem.
Me: There was no problem to “fix.” Your new software was being installed.
Lab supervisor: But we couldn’t log in. I figured I’d just reboot them
all so we could log in, but that installer is running again.
Me: That’s because it needs to install your new software before you
can use the software. You have to let the installer finish BEFORE you
can use the software. Don’t turn them off…let the installer finish
running.
Lab supervisor: OK. But we need to log on to use the new software.
Me (internally): AACK!!!!
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