Jim - You can certainly use that last line - it just depends on when and how it is used. Whenever we have a system-wide event that requires me and/or my staff to stay focused on the situation I always send an e-mail (assuming the e-mail is working), put a notice up on the website and change my voicemail asking staff NOT to call us until after the problem is resolved so that we can focus all of our efforts on correcting the situation. It takes an extra 5 minutes but probably saves at least 20 minutes in phone calls and interruptions. I also put a Do Not Disturb sign on my door. Of course there are always the handful that don't think the messages apply to them...
Thomas C. Steele Technology Director Manteno CUSD #5 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of JimHays Sent: Tuesday, August 24, 2010 10:21 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! I have had several moments like this in the past few days. Teacher: "My files aren't on the server." Me: "That is because the server crashed and we are in the process of recovering the files and putting them on the temporary server as I stated in the email that you received yesterday." Teacher: "But when I log in as you instructed on the temporary server I still can't see my files." Me: "That is because they have not been recovered and copied to the temporary server. We are working on it now." Teacher: "When will you be done?" Me: "I will be done a whole lot faster if you would quit calling every 5 minutes." Oh how I wish that I could actually say that last line............. "RING!!!" Another teacher - same question. Nancy Sullivan wrote: > > First day of school for us yesterday...this was one of my head-desk moments. > > Lab supervisor: The computers in the lab won't work. > > Me: What specifically is wrong with them? > > Lab supervisor: Well, there is some sort of installer running. (He > knows this because there is a big graphic on the screen that says > "STOP: Technical Services is installing software on this machine. Do > not turn it off or restart. When the installer is finished, the > computer will restart automatically.") > > Me: That would be the installer that is putting your new software on > the machines. > > Lab supervisor: But we need to use the computers. > > Me: Why do you need to use the computers? > > Lab supervisor: We need to use the new software. > > Me: That is what is being installed on the computer now. The new > software won't be on the machines until the installer finishes. > > Lab supervisor: OK. > > Ten minutes later... > > Lab supervisor: The computers still aren't working. > > Me: Is the installer still running? > > Lab supervisor: Yes. > > Me: Your new software (CAD program and simulator) does take quite a > while to load. > > Lab supervisor: Well, I thought it would be quicker if I just > restarted the computers. > > Me: WHAT?!?! > > Lab supervisor: I restarted the computers. I thought that would fix > the problem. > > Me: There was no problem to "fix." Your new software was being installed. > > Lab supervisor: But we couldn't log in. I figured I'd just reboot them > all so we could log in, but that installer is running again. > > Me: That's because it needs to install your new software before you > can use the software. You have to let the installer finish BEFORE you > can use the software. Don't turn them off...let the installer finish > running. > > Lab supervisor: OK. But we need to log on to use the new software. > > Me (internally): AACK!!!! > > ------------------------------------------------------------------------ > > | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
