PEBKAC is good, too. Mike
On Aug 24, 2010, at 1:09 PM, Peterson, Lance wrote: > I like “PICNIC” Problem in Chair not in Computer, myself J > > Lance Peterson > Rice Lake Area Schools > Network Technician > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Richard Kasson > Sent: Tuesday, August 24, 2010 1:01 PM > To: 'Tech-Geeks Mailing List' > Subject: Re: [tech-geeks] frustration of the day...AACK! > > I guess I need to find the “ID10T” file I keep for all of these things that > go around. We’ll have the TG version of the CDW “Fred” book. > > From: [email protected] > [mailto:[email protected]] On Behalf Of Jeremy Rodebaugh > Sent: Tuesday, August 24, 2010 12:19 PM > To: Tech-Geeks Mailing List > Subject: Re: [tech-geeks] frustration of the day...AACK! > > My best complaint / request this year from a teacher… > > Teacher: I need you to install the HS copier on my computer because the JH > Copier is not working. > Me: Oh I’m sorry I didn’t realize the JH Copier had stopped working. > Teacher: Well nobody has put any paper in it this year. > > From: [email protected] > [mailto:[email protected]] On Behalf Of K Lesko > Sent: Tuesday, August 24, 2010 11:46 AM > To: Tech-Geeks Mailing List > Subject: Re: [tech-geeks] frustration of the day...AACK! > > I can imagine your frustration in part because I too have been there . . . > but that was hilarious. It is amazing how un-common common sense is . . . > > On Tue, Aug 24, 2010 at 11:43 AM, Nancy Sullivan <[email protected]> > wrote: > It certainly felt like a bad comedy routine. :P > > From: [email protected] > [mailto:[email protected]] On Behalf Of Chris McMahon > Sent: Tuesday, August 24, 2010 11:39 AM > > To: Tech-Geeks Mailing List > Subject: Re: [tech-geeks] frustration of the day...AACK! > > It's almost like a modern day who's on first? or a chicken or the egg > argument. > > On Tue, Aug 24, 2010 at 11:39 AM, Richard Kasson <[email protected]> > wrote: > Jim, > > You can say it. I've done it twice today. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Steele, Thomas C > Sent: Tuesday, August 24, 2010 10:50 AM > To: Tech-Geeks Mailing List > Subject: Re: [tech-geeks] frustration of the day...AACK! > > Jim - > > You can certainly use that last line - it just depends on when and how it is > used. Whenever we have a system-wide event that requires me and/or my staff > to stay focused on the situation I always send an e-mail (assuming the > e-mail is working), put a notice up on the website and change my voicemail > asking staff NOT to call us until after the problem is resolved so that we > can focus all of our efforts on correcting the situation. It takes an extra > 5 minutes but probably saves at least 20 minutes in phone calls and > interruptions. I also put a Do Not Disturb sign on my door. Of course > there are always the handful that don't think the messages apply to them... > > Thomas C. Steele > Technology Director > Manteno CUSD #5 > > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of JimHays > Sent: Tuesday, August 24, 2010 10:21 AM > To: Tech-Geeks Mailing List > Subject: Re: [tech-geeks] frustration of the day...AACK! > > I have had several moments like this in the past few days. > > Teacher: "My files aren't on the server." > Me: "That is because the server crashed and we are in the process of > recovering the files and putting them on the temporary server as I stated in > the email that you received yesterday." > Teacher: "But when I log in as you instructed on the temporary server I > still can't see my files." > Me: "That is because they have not been recovered and copied to the > temporary server. We are working on it now." > Teacher: "When will you be done?" > Me: "I will be done a whole lot faster if you would quit calling every 5 > minutes." > > Oh how I wish that I could actually say that last line............. > > "RING!!!" > > Another teacher - same question. > > > > > Nancy Sullivan wrote: > > > > First day of school for us yesterday...this was one of my head-desk > moments. > > > > Lab supervisor: The computers in the lab won't work. > > > > Me: What specifically is wrong with them? > > > > Lab supervisor: Well, there is some sort of installer running. (He > > knows this because there is a big graphic on the screen that says > > "STOP: Technical Services is installing software on this machine. Do > > not turn it off or restart. When the installer is finished, the > > computer will restart automatically.") > > > > Me: That would be the installer that is putting your new software on > > the machines. > > > > Lab supervisor: But we need to use the computers. > > > > Me: Why do you need to use the computers? > > > > Lab supervisor: We need to use the new software. > > > > Me: That is what is being installed on the computer now. The new > > software won't be on the machines until the installer finishes. > > > > Lab supervisor: OK. > > > > Ten minutes later... > > > > Lab supervisor: The computers still aren't working. > > > > Me: Is the installer still running? > > > > Lab supervisor: Yes. > > > > Me: Your new software (CAD program and simulator) does take quite a > > while to load. > > > > Lab supervisor: Well, I thought it would be quicker if I just > > restarted the computers. > > > > Me: WHAT?!?! > > > > Lab supervisor: I restarted the computers. I thought that would fix > > the problem. > > > > Me: There was no problem to "fix." Your new software was being installed. > > > > Lab supervisor: But we couldn't log in. I figured I'd just reboot them > > all so we could log in, but that installer is running again. > > > > Me: That's because it needs to install your new software before you > > can use the software. You have to let the installer finish BEFORE you > > can use the software. Don't turn them off...let the installer finish > > running. > > > > Lab supervisor: OK. But we need to log on to use the new software. > > > > Me (internally): AACK!!!! > > > > ---------------------------------------------------------------------- > > -- > > > > | Subscription info at http://www.tech-geeks.org | > > | Subscription info at http://www.tech-geeks.org | Subscription info at > | http://www.tech-geeks.org | > > | Subscription info at http://www.tech-geeks.org | > > > > -- > Chris McMahon > Director of Technology > Belleville Public School District #118 > 105 West A St. > Belleville, IL 62220 > (618) 233-2830 > [email protected] > > | Subscription info at http://www.tech-geeks.org | > > | Subscription info at http://www.tech-geeks.org |
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