Let¹s just say... I feel your pain!  =)

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Bill Bell
Asst. Technology Coordinator
Monticello CUSD #25
Monticello, IL  61856
[email protected]
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On 8/24/10 9:47 AM, "Nancy Sullivan" <[email protected]> wrote:

> First day of school for us yesterdayŠthis was one of my head-desk moments.
>  
> Lab supervisor: The computers in the lab won¹t work.
> Me: What specifically is wrong with them?
> Lab supervisor: Well, there is some sort of installer running. (He knows this
> because there is a big graphic on the screen that says ³STOP: Technical
> Services is installing software on this machine. Do not turn it off or
> restart. When the installer is finished, the computer will restart
> automatically.²)
> Me: That would be the installer that is putting your new software on the
> machines.
> Lab supervisor: But we need to use the computers.
> Me: Why do you need to use the computers?
> Lab supervisor: We need to use the new software.
> Me: That is what is being installed on the computer now. The new software
> won¹t be on the machines until the installer finishes.
> Lab supervisor: OK.
>  
> Ten minutes laterŠ
> Lab supervisor: The computers still aren¹t working.
> Me: Is the installer still running?
> Lab supervisor: Yes.
> Me: Your new software (CAD program and simulator) does take quite a while to
> load.
> Lab supervisor: Well, I thought it would be quicker if I just restarted the
> computers.
> Me: WHAT?!?!
> Lab supervisor: I restarted the computers. I thought that would fix the
> problem.
> Me: There was no problem to ³fix.² Your new software was being installed.
> Lab supervisor: But we couldn¹t log in. I figured I¹d just reboot them all so
> we could log in, but that installer is running again.
> Me: That¹s because it needs to install your new software before you can use
> the software. You have to let the installer finish BEFORE you can use the
> software. Don¹t turn them offŠlet the installer finish running.
> Lab supervisor: OK. But we need to log on to use the new software.
> Me (internally): AACK!!!!
>  
> 
> 
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