The channel they usually prefer is you go through your carrier to troubleshoot. If they cannot fix it, then escalate it to BBerry. If they cannot fix it, escalate it to RIM. It's a long process, but that method usually is free. You can always purchase T support, and get support from BBerry for a yearly fee. Btw, don't even attempt to contact RIM. They won't talk to you unless it's been an escalated case from blackberry.
Andy Andrew Ekhoff Technology Coordinator St. Anne Public Schools aekh...@sags.k12.il.us SAGS: (815) 427-8153 SACHS: (815) 427-8141 -----Original Message----- From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Bob Morse Sent: Friday, September 24, 2010 8:55 AM To: 'Tech-Geeks Mailing List' Subject: Re: [tech-geeks] Blackberry Server Funny...I have a new blackberry and using Blackberry Desktop it alerted me that I had an "update" last week that would add new "features". I ran the update, it rebooted my computer, and once everything was back up and running I ran the blackberry desktop software to find that my calendar was listed as "not installed" in the synch listing. I called Blackberry and they wanted to charge me $250.00 to "fix" the problem. Well you can just imagine what an earful they got from me!!!!! Send an update that will add "new" features and it breaks it!!! Bob -----Original Message----- From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Dan Ragen Sent: Friday, September 24, 2010 8:20 AM To: Tech-Geeks Mailing List Subject: [tech-geeks] Blackberry Server I have a blackberry server and I didn't know it wasn't working properly until l upgraded our Blackberry phones last week. Contacts are not being synced. I can't seem to find the way to do this. Anybody familiar with this procedure? Thanks -- Daniel E. Ragen District Technology Coordinator Dupo CUSD 196 600 Louisa Ave Dupo, IL 62239 Phone - 618-286-3214 x2141 dra...@dupo.stclair.k12.il.us ''Life's tough ... it's even tougher if you're stupid." - John Wayne | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
