On Sun, Jan 23, 2011 at 01:44:49PM -0500, [email protected] spake thusly: > Dell: OK. We've got XYZ as your shipping address. The part will be > there by 9AM tomorrow. Please > follow-up with me when you swap the memory and I'll keep the > ticket open in case that > doesn't solve the issue.
Whenever I run into something like this they always require me to run their DSET diag tool and send them the output. I've never been able to convince Dell to just send me a part based on my own analysis. I forget what our level of support is called but it is basic phone support plus 24 hour next business day on-site/parts replacement. > If I was purchasing 10 servers/year, I probably wouldn't have the same > experience. I think that the same could be said of almost any vendor. This is where we are, if even that many. -- Tracy Reed http://tracyreed.org
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