On Wed, 5 May 2010, Damion Alexander wrote: > Methinks convincing him or at least getting him to the point where he'll > listen to your newfangled ways, will help you in the long run of > convincing management. I can only guestimate based on what you stated > in your original email, but if the customer universally hates him, yet > he's still supporting that customer then it sounds like management likes > him enough to tolerate the situation.
Something I have noticed in the services business is that there are sometimes people who will flat out refuse to do their jobs and still not be terminated (even in an at-will state). > And if he's been there long enough management will most likely listen to > his suggestions/support of change more readily than they will from the > 'new guy'. Yes. Given that his behavior had been consistently so egregious that I wound up shouting at my (our) manager twice in two days is an example of how frustrated I have become. I am normally a fairly soft spoken and nice person, particularly in a business environment. For me to be that confrontational with a manager is quite extrordinary. On the positive side, I did finally get lots of the information I had been asking for over the past few weeks. I think maybe I finally got someone's attention that there was a serious problem. > I would go with the approach that Tom mentions of trying to get buy in > from the other admin. He may become a powerful ally in your endeavors. I doubt it. There are people, like many LOPSA members, who constantly strive to learn and grow. Then there are the others who really don't care much. My passion is is sometimes detrimental. -- Matt It's not what I know that counts. It's what I can remember in time to use. _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
