OK, I, am about ready? to, freaking scream! Take the word freaking and
change it as you will! I really don't understand this, but for some bizarre
reason, for about the past 3 or 4 months, I've not been able to connect to
my Dropbox account on my Windows XP machine. I understand xp isn't
supported anymore by MS, please don't give me that pet talk. This is an
older system, and it can't be upgraded due to certain hardware limitations.
Anyway, the point is, someone said the open SSL heartbeat bug exploit might
be what is causing me to not be able to connect. The thing is, I can
connect fine! on my mac, all my I O S devices connect fine, my Android
devices work fine, etc. I even can go on the questionable pc into either I
E, or firefox, and log into the web site itself with absolutely no problem.
Needless to say, I'm totally perplexed as to why on earth this is happening.
I did indeed try to uninstall and reinstall and it did no good. I checked
my virus scanner, Microsoft Security Essentials, and no
malware/spyware/viruses were found. I disabled the scanner temporarily to
see if it was blocking things, no good. I checked online and got the ports
which Dropbox uses, and made sure they were open in my router's firewall,
and they were. I enabled DMZ on my router just in case that would help
unblock things which it didn't. I've gone into revo uninstaller and removed
Dropbox and then reinstalled it to no good. I've manually gone into regedit
and removed all keys and values related to Dropbox. I deleted the
application data\dropbox folder from my user folder, with no help. I've
created a new user account under Windows xp, to see if something was
corrupted in my user settings, and that did no good. I used the command
line and followed the Dropbox online help docs to reset my Dropbox
permissions, and it did no good. I unlinked this pc from my Dropbox account
via the web site under account, settings, security, and it did no good.
I've used my windows xp CD and ran a sfc /fixall just in case some files had
gotten dammaged, and it did no good. I even ran a setup repair by booting
to the xp disk, hitting enter at the first welcome screen, F8 to accept the
license, highlighting the Windows C drive partition, then hitting R for
repair. That neither did any good. All my tests are coming back that my pc
is in good health. So what the blue flying hell is going on! Pardon my
language. When I wrote Dropbox support, they were befuddled. They have no
idea, and frankly, the rep who wrote me back said that over half the things
I did, they didn't even know what the heck they were or what I was talking
about, and that I was way over their head. When I told them I've been down
for this long, but since my other devices could connect, I'd just been
dealing with it, but could I maybe get a refund, since I pay for the
service, they refused and told me it's not their problem, and told me to
just format my machine, and in their word, quit botherring them. those were
literally their words, not mine. Quit? botherring us! Suffice it to say,
I'm not impressed, and probably will be cancelling my Dropbox service if
they can't get their crap together. Someone again, in case I've not said so
already, mentioned it could be that open ssl heartbeat bug, but do you
really think so since everything else is working fine on all my other
systems?
Chris.
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