OK Sarah, I actually just got done reformatting the machine. I wonder if my
issue was more serious than just DB not working correctly. I'll send a
message to the forums provided that it doesn't work now. We'll know soon
enough.
Chris.
----- Original Message -----
From: "Sarah k Alawami" <[email protected]>
To: "Technology Enthusiasm Restricted To" <[email protected]>
Sent: Friday, April 11, 2014 5:49 PM
Subject: Re: Dropbox driving me absolute bonkers!
I would contact the guys at http://forum.dropbox.com as the dropbox devs
read and respond to stuff there a lot faster then you might get a responce
here..
In the mean time did you check that all updates were applied, that it was
going through yoru firewall? I assume you did but it never hurts to be
sure. Again contact http://forums.dropbox.com and if tha tlink frails
take the s out of forums
Take care.
On Apr 11, 2014, at 7:08 AM, Christopher gilland
<[email protected]> wrote:
OK, I, am about ready? to, freaking scream! Take the word freaking and
change it as you will! I really don't understand this, but for some
bizarre reason, for about the past 3 or 4 months, I've not been able to
connect to my Dropbox account on my Windows XP machine. I understand xp
isn't supported anymore by MS, please don't give me that pet talk. This
is an older system, and it can't be upgraded due to certain hardware
limitations. Anyway, the point is, someone said the open SSL heartbeat
bug exploit might be what is causing me to not be able to connect. The
thing is, I can connect fine! on my mac, all my I O S devices connect
fine, my Android devices work fine, etc. I even can go on the
questionable pc into either I E, or firefox, and log into the web site
itself with absolutely no problem. Needless to say, I'm totally perplexed
as to why on earth this is happening. I did indeed try to uninstall and
reinstall and it did no good. I checked my virus scanner, Microsof
t Security Essentials, and no malware/spyware/viruses were found. I
disabled the scanner temporarily to see if it was blocking things, no
good. I checked online and got the ports which Dropbox uses, and made
sure they were open in my router's firewall, and they were. I enabled DMZ
on my router just in case that would help unblock things which it didn't.
I've gone into revo uninstaller and removed Dropbox and then reinstalled
it to no good. I've manually gone into regedit and removed all keys and
values related to Dropbox. I deleted the application data\dropbox folder
from my user folder, with no help. I've created a new user account under
Windows xp, to see if something was corrupted in my user settings, and
that did no good. I used the command line and followed the Dropbox online
help docs to reset my Dropbox permissions, and it did no good. I unlinked
this pc from my Dropbox account via the web site under account, settings,
security, and it did no good. I've used
my windows xp CD and ran a sfc /fixall just in case some files had gotten
dammaged, and it did no good. I even ran a setup repair by booting to the
xp disk, hitting enter at the first welcome screen, F8 to accept the
license, highlighting the Windows C drive partition, then hitting R for
repair. That neither did any good. All my tests are coming back that my
pc is in good health. So what the blue flying hell is going on! Pardon
my language. When I wrote Dropbox support, they were befuddled. They
have no idea, and frankly, the rep who wrote me back said that over half
the things I did, they didn't even know what the heck they were or what I
was talking about, and that I was way over their head. When I told them
I've been down for this long, but since my other devices could connect,
I'd just been dealing with it, but could I maybe get a refund, since I pay
for the service, they refused and told me it's not their problem, and told
me to just format my machine, and in th
eir word, quit botherring them. those were literally their words, not
mine. Quit? botherring us! Suffice it to say, I'm not impressed, and
probably will be cancelling my Dropbox service if they can't get their
crap together. Someone again, in case I've not said so already, mentioned
it could be that open ssl heartbeat bug, but do you really think so since
everything else is working fine on all my other systems?
Chris.
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