Lenovo's forum is a chuck full of Ez Serv horror stories. With that said, people usually come to forums of that nature to complain about something. We'll never know the real percentage of mess-ups from the total repair load.
Personally, my experiences have mostly been positive ones, and the not-so-positive ones got resolved in the end with emails, phone calls and arm twisting. With all of its imperfections, Ez Serv can still be trusted for the most part IMHO. Keep your eyes wide open, before, during and after, though. Good luck. Cheers, George -----Original Message----- From: James H. E. Maugham <[email protected]> To: 'Paul Khoury' <[email protected]>; [email protected] Sent: Thu, Jul 30, 2009 11:04 pm Subject: Re: [Thinkpad] Easyserve - any gripes as of recent service? Paul Khoury scribbled on Thursday, July 30, 2009 8:21 PM: > I've finally decided to take the plunge and get Easyserve repair > for a presumably bad systemboard on my X60 Tablet (headset jack not > functioning). I'd have to say that of all the systems I've sent in over the years I'm running at about 80% being repaired without any difficulties, 10% having minor problems (long wait for parts, etc.), and 10% having major problems (wrong part installed, non-functioning part installed, laptop received DOA, etc.). My recent experiences (past two years or so) have all been basically positive. But I have to note that I can recall when sending a laptop back to EZServe for warranty repairs resulted in a completely refurbished unit being received back within 48 to 72 hours. Regards, James _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
