>
> I believe the answer is that we need humans to curate, summarise and index 
> the useful information that surfaces.
>


Yes ! I'm also 200% convinced about that.
Where I agree with the feeling of TiddlyTweeter (I suppose) is in not being 
able to do it from this communication tool for the community.



I would struggle to envisage any software features that could significantly 
> improve the situation.
>


Even if Google hasn't totally abandoned Groups (an update should come one 
day, there's a beta 
<https://gsuiteupdates.googleblog.com/2020/03/new-google-groups-beta.html> 
phase for the G Suite), it's not the ideal tool to perform these moderation 
tasks.

A proper forum do. In my opinion there are not many solutions. Discourse is 
one of them.
The wiki function, for example, would be very useful to keep precious tips 
and tricks that get lost. A silly thing but to be able to like posts is 
already feedback without necessarily overloading our mailboxes.
To have real categories, while still keeping the possibility to answer by 
email (I admit I never set it up).

But where Google does all the work and for free, you need indeed a 
dedicated server, which means money even if it is possible on affordable 
server, and not just one person to do it.

I have the experience of 5 years with the French community. It's easy for 
me because it doesn't cost me a lot (3.59€ per month) and there is not a 
big stake to do it alone. If I were to disappear, it wouldn't be the end of 
the world. And since there are few exchanges, I don't need a paid email 
solution, which would be different here.

On the other hand, it's necessarily different here, hence the fact of 
mutualizing the risks, which many free software communities manage to do.

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