I like this response! I have always wondered how coffee shop employees manage to get some fairly sizeable tips when we would not even for a moment think about tipping fast food employees! I think it would be a good study for students to carry out and explore!
Annette Quoting "Scott C. Bates" <[EMAIL PROTECTED]>: > Jean, > > Jean Edwards Wrote: > > > Please don't forget about my earlier request. I'd like to > > pose students with a question about human behavior; something > > commonplace but odd; something most of us do but we give > > little thought to; something they might answer one way, > > though research findings are the exact opposite. > > I use tipping behavior (at restaurants) for just such a purpose. I find > it useful for a few reasons. First, there are a variety of interesting > and counter-intuitive findings (smiley-face on a check = higher tip; > crouching down = higher tip; touching = higher tip (plus a predictable > (and entertaining) interaction with sex)). Second, it's something that, > as you say, we do but give little thought to (with the exception of > doing some math). Finally, because it demonstrates a few different > social-psych principles that are easy to grasp and attach to the > behavior (e.g. the reciprocity norm). > > Here are a few references: > > Crusco, A. H., & Wetzel, C. G. (1984). The Midas touch: The > effect of interpersonal touch on restaurant tipping. Personality and > Social Psychology Bulletin, 10, 512-517. > Garrity, K., & Degelmann, D. (1990). Effect of server > introduction on restaurant tipping. Journal of Applied Social > Psychology, 20, 168-172. > Lynn, M., & Mynier, K. (1993). Effects of server posture on > restaurant tipping.; Journal of Applied Social Psychology, 23, 678-685. > Stephen, R., & Zweigenhaft, R. L. (1985). The effect on tipping > of a waitress touching male and female customers. The Journal of Social > Psychology, 126, 141-142. > > Also, Cialdini's book "Influence: Science and Practice" contains a > variety of good ideas for just this sort of thing. > > Hope this helps! > > Scott > > > ---------------------------- > Scott C. Bates, Ph.D. > Assistant Professor > Department of Psychology > Utah State University > (435) 797 - 2975 > ---------------------------- > > > --- > You are currently subscribed to tips as: [EMAIL PROTECTED] > To unsubscribe send a blank email to [EMAIL PROTECTED] > Annette Kujawski Taylor, Ph. D. Department of Psychology University of San Diego 5998 Alcala Park San Diego, CA 92110 [EMAIL PROTECTED] --- You are currently subscribed to tips as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
