2008/10/24 Ted Pavlic <[EMAIL PROTECTED]>
> First, I really do appreciate both of your help and time.
>
> Second, unfortunately everything is still not working.
>
> Have you looked in host key current user (HKCU), or whatever it's
>> called, from the affected account?
>>
>> We have previously seen that TortoiseOverlays installed in HKCU in some
>> situations - where the user did not have access to HKLM. If this is the
>> case, then you must uninstall TortoiseOverlay from that particular account -
>> which ought to be the same account that THG was installed in.
>> In your case it is probably the local domain account.
>>
>> You should login on the account that has the problem and list what is in
>> registry key ShellIconOverlayIdentifiers. I would expect TortoiseOverlay to
>> show up with a handfull of sub keys.
>>
>
> The ShellIconOverlayIdentifiers that I listed above *were* from the account
> with the problem. The list icons from Mozy, MacDrive, and offline files.
>
> I've just now gone into safe mode command prompt and completely blew away
> the old "pavlict.ECE" profile folder (under Documents and Settings) and
> logged back in to the domain account. That regenerated the folder with all
> of my default settings.
>
> Unfortunately, even THAT did not get rid of the problem.
>
I would not expect blowing folders to have any effect. The overlay mechanism
is controlled via registry key ShellIconOverlayIdentifiers.
To sum up:
You are working on a machine with Windows XP Professional Edition, SP3
The problem is on account "local domain" and none else. This is the account
where THG 0.5 and THG 0.4 was installed. No other account has THG installed
on that machine.
No other account have ever seen the overlay icons or THG context menu.
On account "local domain" registry key ShellIconOverlayIdentifiers occur
exactly one time, which is below HKLM.
A search for "tortoise" in the registry has 0 hits.
The registry has been manually edited. All keys with the string tortoise has
been deleted.
The problem started immediately when THG 0.5 was installed on top of THG
0.4. It has not been possible to remove the problem by following the
uninstall THG 0.5, uninstall TortoiseOverlays, install THG 0.4, uninstall
THG 0.4 procedure
You have manually deleted TortoiseOverlay.dll from CommonFiles without
uninstalling it, but after you removed all keys in the registry which
matched a search for "tortoise".
----
I'm a bit short of ideas of what to try next ...
The subkeys you mention, Mozy, MacDrive, offline files - are they normally
active, i.e. do you have some other overlay icons on your desktop? I'm
wondering if some of the COM pointers have been changed to point to the
TortoiseOverlay COM.
Have you tried to install only TortoiseOverlays? Or to install then
uninstall it?
Have you tried to install TortoiseSVN which is also bundled with
TortosieOverlays?
Regards,
Peer
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