I assume you have both checked out http://trac-hacks.org/wiki/SimpleTicketPlugin ?
It would be a good place to start. On 9/12/07, Jani Tiainen <[EMAIL PROTECTED]> wrote: > > bnmidr kirjoitti: > > Hi, > > > > I apologize if this is posted in the wrong mailing list. Please > > advise if this should be posted elsewhere. > > > > I'd like to find a developer to build a Trac plugin to extend some of > > the Trac ticketing system for my company's internal needs. > > > > We have a pretty straightforward job, and I'll try to describe it in > > this post: > > > > We'd like to extend the Trac ticketing system to have unique ticket > > submission forms depending on ticket type. > > > > Specifically, we'd like to open up the Trac ticketing system to be > > used by internal sales and marketing staff, so that sales and > > marketing can submit work tickets to our development staff. The > > existing Trac ticket web form is too generic for sales and marketing > > needs, and so we'd like to design web forms that are very specifically > > tailored to sales and marketing business needs. That is, when sales > > and marketing want to submit a ticket for the development team, sales > > and marketing will go to a straight-forward HTML form specifically > > geared to the type of ticket sales and marketing wishes to submit. > > The submit ticket HTML form will ask all the right questions from the > > sales and marketing team to make sure sales and marketing provides all > > necessary information for the developers to start work. This form > > will submit into the Trac ticketing system so that the sales and > > marketing requests are in-queue with all of the other developer > > tickets. > > > > We'd like to retain the existing trac ticket form, for our general > > developer needs, and so the sales and marketing submit ticket form is > > a new form to complement the existing submit ticket form already > > bundled with Trac. > > > > To recap, we'd like to build new submit ticket forms to allow sales > > and marketing to submit Trac tickets and view their ticket status. > > These new forms for sales and marketing will feature some extra fields > > for sales and marketing that will ensure that sales and marketing > > supply all the right information to get a ticket started in our > > internal workflow. These new forms will complement the existing trac > > ticket forms, not replace. > > > > We have the forms designed, and we are hoping that it will be a very > > straightforward task for an experienced Trac developer to come in and > > build a plugin to handle our needs. We're looking for a low-cost and > > quick solution, however we'd be happy to consider contributing back > > some of the code to the open source community. > > This sounds also pretty much something usable in our environment too - > altough we would rather provide simplified - yet Trac compatible ticket > system for our end users so they could report bugs directly. > > -- > > Jani Tiainen > > > > -- Evolution: Taking care of those too stupid to take care of themselves. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
