http://trac-hacks.org/wiki/SimpleTicketPlugin
It is a good place to start, however we want more types of tickets, and also we want to ADD fields to the ticket, as well as HIDE. We also want control of the HTML layout of the ticket form. Any ideas where to find a developer to build such a system? We'd be happy to contribute back to open source. On Sep 11, 11:30 pm, "Alec Thomas" <[EMAIL PROTECTED]> wrote: > I assume you have both checked > outhttp://trac-hacks.org/wiki/SimpleTicketPlugin? > > It would be a good place to start. > > On 9/12/07, Jani Tiainen <[EMAIL PROTECTED]> wrote: > > > > > > > bnmidr kirjoitti: > > > Hi, > > > > I apologize if this is posted in the wrong mailing list. Please > > > advise if this should be posted elsewhere. > > > > I'd like to find a developer to build a Trac plugin to extend some of > > > the Trac ticketing system for my company's internal needs. > > > > We have a pretty straightforward job, and I'll try to describe it in > > > this post: > > > > We'd like to extend the Trac ticketing system to have unique ticket > > > submission forms depending on ticket type. > > > > Specifically, we'd like to open up the Trac ticketing system to be > > > used by internal sales and marketing staff, so that sales and > > > marketing can submit work tickets to our development staff. The > > > existing Trac ticket web form is too generic for sales and marketing > > > needs, and so we'd like to design web forms that are very specifically > > > tailored to sales and marketing business needs. That is, when sales > > > and marketing want to submit a ticket for the development team, sales > > > and marketing will go to a straight-forward HTML form specifically > > > geared to the type of ticket sales and marketing wishes to submit. > > > The submit ticket HTML form will ask all the right questions from the > > > sales and marketing team to make sure sales and marketing provides all > > > necessary information for the developers to start work. This form > > > will submit into the Trac ticketing system so that the sales and > > > marketing requests are in-queue with all of the other developer > > > tickets. > > > > We'd like to retain the existing trac ticket form, for our general > > > developer needs, and so the sales and marketing submit ticket form is > > > a new form to complement the existing submit ticket form already > > > bundled with Trac. > > > > To recap, we'd like to build new submit ticket forms to allow sales > > > and marketing to submit Trac tickets and view their ticket status. > > > These new forms for sales and marketing will feature some extra fields > > > for sales and marketing that will ensure that sales and marketing > > > supply all the right information to get a ticket started in our > > > internal workflow. These new forms will complement the existing trac > > > ticket forms, not replace. > > > > We have the forms designed, and we are hoping that it will be a very > > > straightforward task for an experienced Trac developer to come in and > > > build a plugin to handle our needs. We're looking for a low-cost and > > > quick solution, however we'd be happy to consider contributing back > > > some of the code to the open source community. > > > This sounds also pretty much something usable in our environment too - > > altough we would rather provide simplified - yet Trac compatible ticket > > system for our end users so they could report bugs directly. > > > -- > > > Jani Tiainen > > -- > Evolution: Taking care of those too stupid to take care of themselves. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
