Hello, I'm looking into using trac (tracking tickets only) in a very special way. I want to manage incoming pdfs, as a ticket. Each ticket would need to be processed by somebody.
The process would be: 1. Receive a pdf (from any source) 2. requestor = caseid 3. assign to = some group of users, queue, or user 4. I would need some kind of field called (source = email, letter, middleman 1, middleman2,...) Everything else seems to be would follow normal "assign to", so the questions are: Install trac and then: 1. How can I automatically create a ticket ? (some python script that says "if a file appears in the folder open a new ticket and assign to xyz" 2. When user looks at that ticket they will need to enter a "requestor id". How can I enable that to be free form field? 3. How to create a group of users (dev team, support team). Can I sync users with a domain? How to create groups/users/queues? 4. Can I use existing field for a source like field which would hold some kind of identifier for a source,( free form) Link to python code or documentation would be great. Thanks, Lucas --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
