On Wed, Mar 4, 2009 at 2:33 AM, Noah Kantrowitz <[email protected]> wrote: > > > On Mar 3, 2009, at 2:04 PM, Lukasz Szybalski wrote: > >> >> Hello, >> I'm looking into using trac (tracking tickets only) in a very special >> way. I want to manage incoming pdfs, as a ticket. Each ticket would >> need to be processed by somebody. >> >> The process would be: >> 1. Receive a pdf (from any source) >> 2. requestor = caseid >> 3. assign to = some group of users, queue, or user >> 4. I would need some kind of field called (source = email, letter, >> middleman 1, middleman2,...) >> >> Everything else seems to be would follow normal "assign to", so the >> questions are: >> >> Install trac and then: >> >> 1. How can I automatically create a ticket ? (some python script that >> says "if a file appears in the folder open a new ticket and assign to >> xyz" > > trac.ticket.model.Ticket or XML-RPC.
XML-rpc..I found a post that has a code to add a trac ticket but I couldn't find the documentation on "how to upload the attachment? " Where can I find api for xmlrpc and trac? Also, Because the process will involve a lot of tickets with attachments is there a way to modify "view tickets" so that a user can view ticket 55 and show a "next ticket" button that would take him to the next ticket in the report/category. 1. View my tickets 2. View first ticket in a list, 3. Click "next" to go to next ticket in my list. Thanks, Lucas > >> >> 2. When user looks at that ticket they will need to enter a "requestor >> id". How can I enable that to be free form field? > > It should be a field in ticket as normal. > >> >> 3. How to create a group of users (dev team, support team). Can I sync >> users with a domain? How to create groups/users/queues? > > Read TracPermissions and/or look at the LdapPlugin. > >> >> 4. Can I use existing field for a source like field which would hold >> some kind of identifier for a source,( free form) >> > > Read up on custom fields. > > --Noah > > > > -- How to create python package? http://lucasmanual.com/mywiki/PythonPaste Bazaar and Launchpad http://lucasmanual.com/mywiki/Bazaar --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
