On Mar 3, 2009, at 2:04 PM, Lukasz Szybalski wrote:
> > Hello, > I'm looking into using trac (tracking tickets only) in a very special > way. I want to manage incoming pdfs, as a ticket. Each ticket would > need to be processed by somebody. > > The process would be: > 1. Receive a pdf (from any source) > 2. requestor = caseid > 3. assign to = some group of users, queue, or user > 4. I would need some kind of field called (source = email, letter, > middleman 1, middleman2,...) > > Everything else seems to be would follow normal "assign to", so the > questions are: > > Install trac and then: > > 1. How can I automatically create a ticket ? (some python script that > says "if a file appears in the folder open a new ticket and assign to > xyz" trac.ticket.model.Ticket or XML-RPC. > > 2. When user looks at that ticket they will need to enter a "requestor > id". How can I enable that to be free form field? It should be a field in ticket as normal. > > 3. How to create a group of users (dev team, support team). Can I sync > users with a domain? How to create groups/users/queues? Read TracPermissions and/or look at the LdapPlugin. > > 4. Can I use existing field for a source like field which would hold > some kind of identifier for a source,( free form) > Read up on custom fields. --Noah --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
