David, On Wed, Aug 19, 2009 at 8:47 PM, David Kirk <[email protected]> wrote: > Thanks for the reply. I've done a bit more searching and it seems > that mail2trac will allow people to create tickets in trac via e-mail, > but it won't handle replies very well. For example if someone sends > an e-mail, a ticket is generated. I update the ticket and a > notification gets sent to the reporter. They reply to the > notification and instead of updating the ticket a new ticket will be > generated. > > With that in mind, I don't think I'll bother with mail2trac at the > moment. I'll set the reply-to to nore...@... and get them to use the > web interface instead. > > If I'm wrong about mail2trac, I'd really like to know, because if it > does deal with replies correctly, then it would make a great > improvement to our system.
I fairly sure you are incorrect. email2trac handles ticket updates just fine on my trac installation. See the ticket_update option documented here: https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration If you set ticket_update to 1, incoming emails will be parsed and become followups to existing tickets. chris --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
