Chris Shelton wrote: > David, > > On Wed, Aug 19, 2009 at 8:47 PM, David Kirk <[email protected]> wrote: >> Thanks for the reply. I've done a bit more searching and it seems >> that mail2trac will allow people to create tickets in trac via e-mail, >> but it won't handle replies very well. For example if someone sends >> an e-mail, a ticket is generated. I update the ticket and a >> notification gets sent to the reporter. They reply to the >> notification and instead of updating the ticket a new ticket will be >> generated. >> >> With that in mind, I don't think I'll bother with mail2trac at the >> moment. I'll set the reply-to to nore...@... and get them to use the >> web interface instead. >> >> If I'm wrong about mail2trac, I'd really like to know, because if it >> does deal with replies correctly, then it would make a great >> improvement to our system. > > I fairly sure you are incorrect. email2trac handles ticket updates > just fine on my trac installation. See the ticket_update option > documented here: > > https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration > > If you set ticket_update to 1, incoming emails will be parsed and > become followups to existing tickets. > > This thread is refering to another mail2trac project and it is written as plugin. The software that Chris is using is an external script an that can handle ticket updates as Chris mentioned. Just to be clear -- ******************************************************************** * Bas van der Vlies e-mail: [email protected] * * SARA - Academic Computing Services Amsterdam, The Netherlands * ********************************************************************
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