sl wrote: > I am using trac .10 w/ email to trac. I'm having difficulties w/ the > ticket_update field. I set the option to 1, however, I am getting > duplicate entries, forming new ticket #s each time someone replies to > the ticket. Somehow email2trac is not recognizing the email as > followups but instead new tickets. Please advise. > This is what I have in the conf file: > [DEFAULT] > project: /trac/test > debug: 2 > spam_level: 0 > reply_all : 0 > mailto_link: 0 > umask: 002 > email_comment: > > email_header: 0 > ticket_update: 1 > trac_version: 0.10 > enable_syslog : 1 > alternate_notify_template : > drop_spam : 0 > > [bas] > project: /data/trac/bas > spam_level: 1 >
There is an email address to report your problem: [email protected] Which version do you use and is the subject line in tact when you hit reply? >> >> >> >> On Wed, Aug 19, 2009 at 8:47 PM, David Kirk <[email protected]> wrote: >>> Thanks for the reply. I've done a bit more searching and it seems >>> that mail2trac will allow people to create tickets in trac via e-mail, >>> but it won't handle replies very well. For example if someone sends >>> an e-mail, a ticket is generated. I update the ticket and a >>> notification gets sent to the reporter. They reply to the >>> notification and instead of updating the ticket a new ticket will be >>> generated. >>> With that in mind, I don't think I'll bother with mail2trac at the >>> moment. I'll set the reply-to to nore...@... and get them to use the >>> web interface instead. >>> If I'm wrong about mail2trac, I'd really like to know, because if it >>> does deal with replies correctly, then it would make a great >>> improvement to our system. >> I fairly sure you are incorrect. email2trachandles ticket updates >> just fine on my trac installation. See the ticket_update option >> documented here: >> >> https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration >> >> If you set ticket_update to 1, incoming emails will be parsed and >> become followups to existing tickets. >> >> chris- Hide quoted text - >> >> - Show quoted text - > > > -- ******************************************************************** * Bas van der Vlies e-mail: [email protected] * * SARA - Academic Computing Services Amsterdam, The Netherlands * ******************************************************************** --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
