On Wed, Jan 13, 2016 at 7:28 AM, Roger Oberholtzer <
[email protected]> wrote:

> I have a single Trac user who cannot access tickets. I do not think it
> is their local computer or browser that is the problem:  It does not
> make any difference what browser/system they try from. Other users can
> use this user's browser to log in to their own accounts okay. This
> user also cannot access Tickets from another computer's browser. It
> seems to be user-specific.
>
> In the Admin->permissions tab, this user looks the same as all other users.
>
> What happens is that when they log in (apache authorization), they get
> a box in the initial wiki page that says:
>
> Warning: Error with navigation contributor "TicketModule"
>
> Trac is there with all menus and such, and they can do everything
> except access tickets. If they try to do so, they get this error (in
> an Oops... page):
>
> UnidecodeDecodeError: 'utf8' codec can't decode byte 0xd2 in position
> 152: invalid continuation byte.
>
>
> This is only for this user.
>
> I am running Trac 1.0.2. There have been no changes to any part of the
> system. And it is only for one user.
>
> I am not certain where to continue. If it was for everyone or all at a
> specific browser, I might have a clue. But only one user no matter
> where he logs in from.
>
> Any ideas?
>

I had a similar problem, only experienced by a single user, due to
BookmarksPlugin. The user had bookmarked a resource that was causing a
traceback, but no other users had bookmarked the resource.

Which plugins do you have installed? Are you running AgiloForTrac?

Can you find a full traceback in the logs?

- Ryan

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