On Tue, Apr 11, 2017 at 9:11 AM Matthew Lavigne <[email protected]> wrote:
> All, > > I just upgraded a trac 1.0x instance that was an upgrade from .10 a long > time ago. We auth via ldap which is our business email address. > > Since the upgrade to 1.2 we have noticed that there is a level of > randomness to whether or not a user gets an email when they submit a ticket > or any followup on the ticket. > > in the trac.ini I have the following: > > > smtp_always_bcc = [email protected],[email protected], > [email protected] > > and if my user ([email protected]) does not have an email address set > in preferences then I see this in the log file (currently running in DEBUG): > > 2017-04-11 11:59:24,864 Trac[api] DEBUG: Adding ([email protected] > [1]) for 'always' on rule (AlwaysEmailSubscriber) for (email) > 2017-04-11 11:59:24,864 Trac[api] DEBUG: Adding ([email protected] > [1]) for 'always' on rule (AlwaysEmailSubscriber) for (email) > 2017-04-11 11:59:24,865 Trac[api] DEBUG: Adding ([email protected] > [1]) for 'always' on rule (AlwaysEmailSubscriber) for (email) > 2017-04-11 11:59:24,865 Trac[mail] DEBUG: EmailDistributor has found the > following formats capable of handling 'email' of 'ticket': text/plain > 2017-04-11 11:59:24,866 Trac[mail] DEBUG: EmailDistributor was unable to > find an address for: [email protected] (authenticated) > 2017-04-11 11:59:24,885 Trac[mail] DEBUG: EmailDistributor is sending > event as 'text/plain' to: [email protected], [email protected] > 2017-04-11 11:59:24,891 Trac[mail] INFO: Sending notification through SMTP > at localhost:25 to ['[email protected]', '[email protected]'] > > > The problem is that the ticket system in secondary to all the rest of the > work that is going and and getting 300+ people to go in and 'fix' their > preferences is much more painful then one would like to guess. > > > I have looked through all the documentation and I do not have a good place > to start looking to figure out how to get back to the desired behavior, > which is to email the username (which has to be valid to be able to log on > to the system). > > Any thoughts/suggestion would be appreciated. > > Matthew Lavigne > Might be related to: https://trac.edgewall.org/ticket/12759 https://trac.edgewall.org/ticket/12658 Are you running Trac 1.2 or 1.2.1? - Ryan -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
