1.2.1, just upgrade on 4/4 and within 24hrs this started to occur.  Going 
to look at those bugs now. 

On Tuesday, April 11, 2017 at 12:14:09 PM UTC-4, RjOllos wrote:
>
>
>
> On Tue, Apr 11, 2017 at 9:11 AM Matthew Lavigne <[email protected] 
> <javascript:>> wrote:
>
>> All, 
>>
>> I just upgraded a trac 1.0x instance that was an upgrade from .10 a long 
>> time ago.  We auth via ldap which is our business email address. 
>>
>> Since the upgrade to 1.2 we have noticed that there is a level of 
>> randomness to whether or not a user gets an email when they submit a ticket 
>> or any followup on the ticket. 
>>
>> in the trac.ini I have the following:
>>
>>
>> smtp_always_bcc = [email protected] <javascript:>,
>> [email protected] <javascript:>,[email protected] <javascript:>
>>
>> and if my user ([email protected] <javascript:>) does not have an email 
>> address set in preferences then I see this in the log file (currently 
>> running in DEBUG):
>>
>> 2017-04-11 11:59:24,864 Trac[api] DEBUG: Adding ([email protected] 
>> <javascript:> [1]) for 'always' on rule (AlwaysEmailSubscriber) for 
>> (email)
>> 2017-04-11 11:59:24,864 Trac[api] DEBUG: Adding ([email protected] 
>> <javascript:> [1]) for 'always' on rule (AlwaysEmailSubscriber) for 
>> (email)
>> 2017-04-11 11:59:24,865 Trac[api] DEBUG: Adding ([email protected] 
>> <javascript:> [1]) for 'always' on rule (AlwaysEmailSubscriber) for 
>> (email)
>> 2017-04-11 11:59:24,865 Trac[mail] DEBUG: EmailDistributor has found the 
>> following formats capable of handling 'email' of 'ticket': text/plain
>> 2017-04-11 11:59:24,866 Trac[mail] DEBUG: EmailDistributor was unable to 
>> find an address for: [email protected] <javascript:> (authenticated)
>> 2017-04-11 11:59:24,885 Trac[mail] DEBUG: EmailDistributor is sending 
>> event as 'text/plain' to: [email protected] <javascript:>, 
>> [email protected] <javascript:>
>> 2017-04-11 11:59:24,891 Trac[mail] INFO: Sending notification through 
>> SMTP at localhost:25 to ['[email protected] <javascript:>', '
>> [email protected] <javascript:>']
>>
>>
>> The problem is that the ticket system in secondary to all the rest of the 
>> work that is going and and getting 300+ people to go in and 'fix' their 
>> preferences is much more painful then one would like to guess. 
>>
>>
>> I have looked through all the documentation and I do not have a good 
>> place to start looking to figure out how to get back to the desired 
>> behavior, which is to email the username (which has to be valid to be able 
>> to log on to the system).
>>
>> Any thoughts/suggestion would be appreciated. 
>>
>> Matthew Lavigne 
>>
>
> Might be related to:
> https://trac.edgewall.org/ticket/12759
> https://trac.edgewall.org/ticket/12658
>
> Are you running Trac 1.2 or 1.2.1?
>
> - Ryan 
>

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