On Thursday, May 4, 2017 at 4:00:20 AM UTC-7, toto200891 wrote:
>
> Great! the permission is displayed in the list, but If I grant the 
> permission to an user, and if he creates a ticket, he cannot view it? what 
> should i do for that? so that he can see the tickets he creates?
>
> Thank you,
>
> SF
>

It seems the permission policy is not in effect, but the plugin is loaded 
correctly and enabled. Have you re-added SupportDeskPolicy to [trac] 
permission_policies?

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