Even the debug log file contains no errors, it says 

2017-05-04 14:12:22,812 Trac[loader] DEBUG: Loading file plugin 
SupportDeskPolicy from c:\tracprojects\project1\plugins\SupportDeskPolicy.py

Is there anything else am missing out?

Thankyou,

SF

On Thursday, May 4, 2017 at 2:06:53 PM UTC+2, toto200891 wrote:
>
> Yes I added, but user still cant view the ticket he created
>
>
> On Thursday, May 4, 2017 at 1:13:23 PM UTC+2, RjOllos wrote:
>>
>>
>>
>> On Thursday, May 4, 2017 at 4:00:20 AM UTC-7, toto200891 wrote:
>>>
>>> Great! the permission is displayed in the list, but If I grant the 
>>> permission to an user, and if he creates a ticket, he cannot view it? what 
>>> should i do for that? so that he can see the tickets he creates?
>>>
>>> Thank you,
>>>
>>> SF
>>>
>>
>> It seems the permission policy is not in effect, but the plugin is loaded 
>> correctly and enabled. Have you re-added SupportDeskPolicy to [trac] 
>> permission_policies?
>>
>

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