Best Buy has that policy - they don't want customers who return merchandise too 
much, for example.

--
Edward Fultz
(978) 807-4225
[EMAIL PROTECTED]

 -------------- Original message ----------------------
From: "Bill Motzing" <[EMAIL PROTECTED]>
> <Sprint's doing is *exactly* what I teach mystudents they should consider 
> doing. 
> > 
> Actually, the Stephen Covey book The 8th Habit that I'm currently 
> reading/listening to advises the same thing. If you can't get a win-win go 
> for 
> no-deal. He tells of a reutable (but unamed) department store that actually 
> sends out letters in the same fashion. 
> 
> My sense was that in the light of what you've said about Sprint's CS it 
> didn't 
> look good for the new's to get wind of such a move. 
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