Hmmmm. Downtown L.A. service has been getting worse over the last few months. I complained once with no result (so far?).
I was just considering calling once a week to complain, but now I'm reconsidering. The only leverage that I have, other than being a pay-on-time customer, is that my account is part of Citibank's corporate account and they may be afraid of getting a large corp customer upset. Pb
