I mentioned this article to my wife who told me she had tried Sprint several years ago and cancelled (within the allowed timeframe) because of hidden charges. They still haven't sent her her $100 they admit they owe her. _____
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Don Pomplun Sent: Saturday, July 07, 2007 12:34 AM To: [email protected] Subject: Re: [Treo] Re: Sprint canning users who complain too much Just a plus comment FOR Sprint. I've ben on the SERO plan for a couple months. Rather than sit in touchtone hell trying to call (anybody, not just Sprint), I used the email option. I always gets (an almost over gushingly) polite response that is always right on. Most recently questioned was my signing up for their Total Equipment Protection plan for which I had signed up. Somehow in internet Styx, it didn't go through. It has to be done in the first 30 days. An email, and a phone call to the their third party insurance provider, and I'm enrolled, even though it's been about 60 days. System works well, and the rate is great. I gave them all plusses on the web satisfaction survey. IMHO, too many folk have entitlement-itis. Silver spoon or gripe. I, at least, try to solve my problems first, then ask for help, having some (hopefully) intelligent input into the process. -- Don [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
