On 10 Jul 2007 18:33:00 -0400, Bill Motzing <[EMAIL PROTECTED]> wrote: > What if I just got back from 3 weeks in Australia to find I've no phone and > no-one has my number anymore because its been given away? Welcome home.
Well, if you've spent the last 3 weeks in Australia, it's unlikely that you've been calling Sprint customer service from there, so they wouldn't be dropping you. So, the intersection of the "calling every day to complain" crowd and the "vacationing in Perth" crowd is zero. > If my contract is coming up and I've been mistreated, I'll likely already be > considering other companies. Most people are aware of the length of their > contracts. Additionally, by Sprint waiting for the contract to expire, an > oportunity is created for the customer to make a choice. OTOH, this could be viewed as giving these highly unsatisfied customers a choice (of alternate carriers) well before their contract is up. In that light, Sprint is actually doing well by these customers by letting them out of the contracts in advance. I think that's actually _preferable_ (and so do many others, since one of the more frequently heard questions associated with this story is "if I complain, will they let me out, too?"). > Just as car insurance co.s don't renew drivers with bad records' policies, Um, car insurance companies regularly *drop* policy holders (i.e., cancel policies, just as Sprint is doing) on a massive scale for no reason beyond a single accident, ticket, etc. If you think what Sprint's doing is bad, the folks running the insurance companies must be on the express ferry to Hades.
