Its the pecentage of customers that receive poor CS not the total cutomer base that is relevant here. There will only be a small number of those willing/able to stand up to misstreatment from a corporate conglomerate.
And if the number is so insignificant why are they bothering to can them? Don't underestimate the power of a few to change the many. ----------------------- Sent with ChatterEmail+ True push email for the Treo Smartphone http://get.chatteremail.com
