<What would take someone more than 3 weeks to get a new phone contract >
What if I just got back from 3 weeks in Australia to find I've no phone and no-one has my number anymore because its been given away? Welcome home. <How exactly does that avoid the "inconvenience... > If my contract is coming up and I've been mistreated, I'll likely already be considering other companies. Most people are aware of the length of their contracts. Additionally, by Sprint waiting for the contract to expire, an oportunity is created for the customer to make a choice. "You've called more than we (Sprint) can accomodate this month (Sprint can inform customers as soon as the "excessive" calling starts, perhaps even offer a cease and disist option-Sprint would now be acting not only ethically but responsibly)." "If you elect to terminate your contract within 3 weeks" the letter continues, "Sprint will waive any fee. Otherwise, Sprint is now informing you that we will not renew your service contract." Just as car insurance co.s don't renew drivers with bad records' policies, this develops communication between both parties rather than strong-arming customers out of their right to choose. ----------------------- Sent with ChatterEmail+ True push email for the Treo Smartphone http://get.chatteremail.com
