I highly disagree with onpon4.
If it really works like described then I think it's a huge success for free
software.
The situation is:
a handful of people seek for other solutions than skype, the huge majority of
people doesn't care and is quite content with it.
Sure, we have other voip solutions, but they all require an account and
software installed on every involved computer (and, by the way, never worked
for me).
If you want to talk to a non-technical person who doesn't know much about the
whole issue, you're gonna bother her with 'install this strange software for
those strange reasons you don't understand' and she will be like: why not
just use skype?
Sending her a link to a browser based chat service hence is a huge
improvement.