>Get real. The history of events: I also share the view that everything happened in the way that Tiberiu said.
>Oh Leah, I read the kinds of you like open books. Stop this nonsense, get real and do better job for the customers that trust you. Don't wait for them to complain (request to replace) to treat them well (prepare a good replacement). And you'll see you'll not get so many complaints any more. Take my advice, the way you're doing business will not scale. Because you are rising artificially on a growing pile of skeletons (old orders) that keep cracking underneath you and you need to take care of them. Because people don't stay silent forever.
I am also having the impression that this is the kind of business model that this company is promoting, and I also share the view that it is not sustainable over time. You expressed it here in a very poetic sense :D ... very appropriate for Leah's self created drama.
