There are both automated and manual spam fighting tools we use in house. One of the reasons for suspension is aggressively participating in multiple trending topics within a short amount of time. It appears that Mantia was flagged for this reason.
If your users are suspended, it would be best to send them to http://help.twitter.com and direct them to the official article [1]. Spam and abuse are not a white and black issues, they are also far from static. Both of these reasons make it difficult to give definite criteria for avoiding a net. 1. http://help.twitter.com/forums/26257/entries/15790 Thanks, Doug On Wed, Jun 24, 2009 at 9:57 AM, richardhenry <[email protected]> wrote: > > As someone who followed Louie, this is very weird to me. Nothing he > did looked remotely spammy/offensive/disingenuous. #freemantia > > -- Richard (@richardhenry) > > On Jun 24, 5:43 pm, Craig Hockenberry <[email protected]> > wrote: > > One of the guys I work with recently had his account suspended: > > > > <http://mantia.me/blog/twitter-suspension/> > > > > We've been having a bit of fun with it: creating a #freemantia hash > > tag and even a website <http://freemantia.com> > > > > But at the bottom of it all, I realized that we (third-party > > developers) don't really know what causes an account to be suspended. > > And yet we all have users of our products/services who can have an > > account suspended. I'd like to be able to tell them why it happened. > > > > I'm so clueless about what's going on that I don't know whether > > suspension is an automated or manual process. In either case, the > > decisions being made by man or machine appear to be flawed: Louie > > Mantia may be prolific, but he's not a spammer or a robot. > > > > Can you guys shed a little light on the situation? > > > > -ch > > > > P.S. If anyone can speed up the process of reinstating the @mantia > > account, I know it would make someone very happy :-) >
