Craig, I'll work with the support team to make sure the link gets updated and the article broadened. We appreciate your understanding here.
Thanks, Doug On Wed, Jun 24, 2009 at 11:07 AM, Craig Hockenberry < [email protected]> wrote: > > Thanks for the clarification, Doug. I can totally understand the > trending topic abuse: I looked a trend the other day and was really > surprised at the amount of crap that came up in the search. > > I think it's pretty important to enumerate the triggers used for > suspension. It doesn't need to be the exact algorithm (which could be > used to defeat your efforts) but rather something like what you said > above. Something that we all can point users to so they can say > "ahh... that's why." -- which I'm sure Louie is doing right now. > Anyone who's dealt with SPAM is aware of how frequently the rules > change: the point is that users need to be kept apprised of how they > are affected by these constant changes. > > I'd also suggest that you fix the link on the bottom of the <http:// > twitter.com/suspended> page. The one that explains how to contest the > suspension would be a good candidate (since that's the first thing a > real person who's been suspended wants to know.) > > Maybe there's another link on the page that goes to a list of the > suspension triggers. You could periodically update that page to > reflect the current reasons for suspension. > > -ch > > On Jun 24, 10:25 am, Doug Williams <[email protected]> wrote: > > There are both automated and manual spam fighting tools we use in house. > One > > of the reasons for suspension is aggressively participating in multiple > > trending topics within a short amount of time. It appears that Mantia was > > flagged for this reason. > > > > If your users are suspended, it would be best to send them > tohttp://help.twitter.comand direct them to the official article [1]. Spam > > and abuse are not a white and black issues, they are also far from > static. > > Both of these reasons make it difficult to give definite criteria for > > avoiding a net. > > > > 1.http://help.twitter.com/forums/26257/entries/15790 > > > > Thanks, > > Doug > > > > On Wed, Jun 24, 2009 at 9:57 AM, richardhenry <[email protected]> > wrote: > > > > > As someone who followed Louie, this is very weird to me. Nothing he > > > did looked remotely spammy/offensive/disingenuous. #freemantia > > > > > -- Richard (@richardhenry) > > > > > On Jun 24, 5:43 pm, Craig Hockenberry <[email protected]> > > > wrote: > > > > One of the guys I work with recently had his account suspended: > > > > > > <http://mantia.me/blog/twitter-suspension/> > > > > > > We've been having a bit of fun with it: creating a #freemantia hash > > > > tag and even a website <http://freemantia.com> > > > > > > But at the bottom of it all, I realized that we (third-party > > > > developers) don't really know what causes an account to be suspended. > > > > And yet we all have users of our products/services who can have an > > > > account suspended. I'd like to be able to tell them why it happened. > > > > > > I'm so clueless about what's going on that I don't know whether > > > > suspension is an automated or manual process. In either case, the > > > > decisions being made by man or machine appear to be flawed: Louie > > > > Mantia may be prolific, but he's not a spammer or a robot. > > > > > > Can you guys shed a little light on the situation? > > > > > > -ch > > > > > > P.S. If anyone can speed up the process of reinstating the @mantia > > > > account, I know it would make someone very happy :-) >
