I used to subscribe to SMS notifications from the @twitter account,
which was used to send notifications about blog updates and site
downtime. That was great. Then a few weeks some idiot in PR apparently
took over the account and now it sends frequent postings about
asteroid strikes, celebrities, and how often people at Twitter HQ wash
their clothes. Just the kind of thing I want texted to my phone.
The final straw. Today Twitter is down for half the day from a DoS
attack. Do I get a text notification of the problem (which should be
doable even if you're under attack)? Nope. Do I get an explanation
afterwards? Nope. I get a text message about how it's "quiet but lots
of sun" at Twitter HQ, complete with a picture. Talk about complete
disregard for your customers.
I've sent multiple complaints to the @twitter account, but evidently
nobody actually *reads* the responses. Perhaps we should send
@comcast_cares over to Twitter HQ to give a lesson on how to use
Is anyone there taking the service seriously? Are you going to force
several hundred thousand followers to switch to following a different
account if they want to get useful information? Or are you going to
start using @twitter for it's original purpose? Or do you think that
sending customers urgent information isn't important?
Come on guys. Stop drinking the koolaid and start acting like a
responsible company providing a responsible service.
- [twitter-dev] What Twitter account is used for important ann... Kee Hinckley